Terms and Agreements

Many of the products available on this website are delivered via a freight carrier (swing sets, playhouses, some playset additions).  These type of deliveries require a delivery appointment to assist with the unloading of goods, along with inspecting and signing for the delivery.  When the shipment arrives near your location, you will be contacted by the carrier to arrange a delivery appointment.  While the carrier may allow some flexibility in appointment times, lengthy delays in appointments may result in storage fees.  Neither Swing for Swing Set, nor its suppliers, are responsible for such fees. 

The carrier will deliver as close to your property line (curbside) as is accessible to the vehicle.  Most swing set deliveries will include liftgate services to assist with offloading the pallet from the truck, however, playhouses do not automatically include this service.  The driver is under no obligation to assist with the unloading of the shipment; therefore, it is recommended that you have one or more assistants to help unload the delivery.  While the total weight of such products may be very heavy, the product is divided into boxes that are more manageable by 1 to 2 people.  In the case of deliveries without the liftgate service, you will be given a reasonable amount of time to complete the offloading of the shipment - typically 15-30 minutes.

It is very import that you thoroughly inspect the delivery and document ANY damage that you see on the bill of lading/delivery receipt that you sign.  Failure to document such findings may result in delays or even the inability to resolve such claims.

Freight services are prepaid, and no additional charges should be presented to you at the time of delivery.  However, you may request additional services of the carrier (two-man delivery, inside delivery, lift gate, or address change) once they contact you.  These services may involve additional charges, and are not the responsibility of Swing for Swing Set or its suppliers. 

Swing for Swing Set is not responsible for deliveries that are misdirected due to an incorrect shipping address, including any fees incurred from misdirected deliveries.  If a shipment cannot be delivered successfully as a result of an invalid shipping address, or if no one is available to accept/sign for the delivery after an extended period of time, the carrier may need to return the shipment to the vendor.  If this should occur, after a reasonable attempt has been made to make these arrangements with the recipient, a refund for the purchase will be provided minus shipping fees.

Swing for Swing Set works closely with its vendors to assure timely shipment of your order, but various factors can impact the carrier's ability to deliver within the expected time frame.  These factors include your location in relation to the warehouse, the carrier, holidays, weather and other unforeseen events that may delay shipping time. 

Swing for Swing Set's promotion shipping offer is for standard FedEx Ground Delivery and does not include guaranteed delivery times.  Deliveries that are refused, including those due to late deliveries on the carrier's behalf, will be refunded to the purchaser minus all incurred shipping costs, which may included but is not limited to, shipping costs to and from the respective delivery address.